Return & Refund Policy

ThreadPerception – Wear Your Imagination

At ThreadPerception, your satisfaction matters to us. We take pride in offering unique apparel and imaginative designs that allow you to express your individuality. If your purchase doesn't meet your expectations, we're here to help.

1. 30-Day Return & Refund Window

We offer a 30-day return and refund window from the date your order is delivered.

To qualify for a return:

• The item must be unused, unworn, and unwashed.

• The item must be in its original condition, free from damage caused by use.

• Proof of purchase or an order number must be provided.

• Return requests must be submitted within 30 days of delivery.

Returns requested after the 30-day period may not be accepted.

2. Damaged, Defective, or Incorrect Items

We want every ThreadPerception order to arrive exactly as intended.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the damage, defect, or incorrect item.

Once reviewed and approved, we will offer an appropriate resolution, which may include a replacement or a full refund at no additional cost to you.

3. How to Request a Return

To initiate a return or refund, please contact our customer support team through our website's Contact Us page.

Please provide your order number and the reason for your request.

Our team will review your request and provide instructions for the next steps, including the appropriate return address when applicable.

Please do not send merchandise back without receiving return authorization and instructions.

4. Refund Processing

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to be processed by your payment provider.

• Your financial institution may require additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

5. Exchanges

If you need a different size or would like another item, please contact us within the 30-day return window.

Depending on product availability, we may arrange an exchange or recommend placing a new order after your original return is approved.

6. Print-on-Demand Products

Many ThreadPerception products are made especially for you after an order is placed.

Because our products are produced on demand, we ask customers to carefully review product descriptions, sizing charts, colors, and specifications before completing a purchase.

Personal preference, incorrect size selection, or a change of mind does not automatically qualify an item for a free replacement. However, eligible returns remain subject to our 30-day return policy and applicable consumer protection laws.

Custom-personalized products may have additional return limitations where permitted by law.

7. Order Cancellations

Orders may enter production shortly after purchase. If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee cancellation or changes once production or fulfillment has begun.

8. Contact Us

Have questions about a return, refund, or exchange? We're happy to help.

Please reach out through our website's Contact Us page.

ThreadPerception
Wear Your Imagination.

Thank you for supporting ThreadPerception. Your individuality inspires everything we create!