Shipping Policy

ThreadPerception – Wear Your Imagination

Last Updated: October 31, 2026

At ThreadPerception, every order is an opportunity to bring imagination to life. We work with trusted production and fulfillment partners to create and deliver unique apparel and lifestyle products directly to our customers.

Because many of our products are made on demand, each order requires time for production before it ships.

Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing and Production

Most ThreadPerception products are made to order using a print-on-demand fulfillment process.

This means your item is produced specifically for you after your purchase is completed.

• Order Processing: Typically 1–3 business days.

• Production Time: Typically 2–7 business days, depending on the product and fulfillment partner.

• Shipping Time: Varies depending on the destination and shipping method selected at checkout.

Please remember that production and shipping times are estimates and may vary depending on product availability, order volume, and fulfillment capacity.

Business days exclude weekends and applicable holidays.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on the destination, products ordered, package weight, and available shipping options.

Estimated delivery times are generally:

Destination	Estimated Shipping Time
United States	3–8 business days
Canada	5–12 business days
International	7–20 business days

These estimates apply to shipping after production is complete. Total delivery time includes both production and shipping.

Actual delivery times may vary depending on the shipping carrier, destination, customs processing, and other circumstances beyond our control.

3. Order Tracking

Once your order has been produced and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow 24–72 hours for tracking information to become active after the shipping confirmation is sent.

You can use the tracking link provided in your email to follow your shipment's progress.

4. Multiple Shipments

If your order contains multiple products, your items may be produced or shipped separately.

This can happen because different products may be manufactured at different facilities or by different fulfillment partners.

If your order arrives in multiple packages, please allow additional time for the remaining items to arrive.

You may receive separate shipping confirmations and tracking numbers.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

ThreadPerception cannot guarantee changes to shipping addresses once an order has entered production or fulfillment.

If you notice an error in your shipping information, please contact us immediately.

If an order is returned to the sender due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

6. Delayed or Lost Shipments

Although we work with reliable fulfillment and shipping partners, occasional delays may occur.

Possible causes include:

• Severe weather conditions.

• Carrier delays or operational disruptions.

• High-volume holiday shipping periods.

• Customs inspections or international shipping procedures.

• Incorrect delivery information.

• Other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us so we can investigate with the shipping carrier or fulfillment partner.

We will work with you toward an appropriate resolution.

7. Damaged or Incorrect Deliveries

We take pride in the quality of our products and want every order to arrive as expected.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the damaged or incorrect item.

After reviewing your request, we will work to arrange an appropriate resolution, which may include a replacement or refund at no additional cost when the issue is our responsibility.

8. International Shipping and Customs

For international orders, customers may be responsible for applicable customs duties, import taxes, or other fees imposed by their destination country, unless otherwise stated at checkout.

These charges are determined by local customs authorities and are outside the control of ThreadPerception.

International shipments may experience additional delays due to customs inspections or processing.

9. Holiday and Peak-Season Shipping

During holidays, promotional events, and peak shopping seasons, production and shipping times may be longer than usual.

We recommend placing orders early when purchasing gifts or items intended for special occasions.

While we make every reasonable effort to meet estimated delivery windows, we cannot guarantee arrival by a specific date unless expressly confirmed.

10. Shipping Questions and Customer Support

If you have questions about your order, shipping status, or delivery, we are here to help.

Please contact us through the Contact Us page on our website and include your order number so we can assist you as efficiently as possible.

ThreadPerception

Wear Your Imagination.

Thank you for supporting ThreadPerception. We appreciate your business and look forward to delivering a little imagination to your doorstep!